H…how did you know?

…Because they give shitty base­ment apart­ments let­ters instead of numbers.

The new digs are notice­ably larger (approx­i­mately the same floor space, but with fewer rooms), but the entire place has an unrea­son­able funk. There was mildew grow­ing on the sweaty refrig­er­a­tor, there’s a large black clump of mold grow­ing in the air con­di­tioner, and the kitchen cab­i­nets all have freshly-applied ply­wood to the bottom.

It has “severe water dam­age” writ­ten all over it, though I had no choice. I had to take the day off a cou­ple Mondays ago to go apart­ment shop­ping, and it was one of three avail­able on such short notice (the rest taken by col­lege students).

Creepily, while mov­ing out of my old place, a Comcast “home instal­la­tion rep­re­sen­ta­tive” stopped by to pick up my cable modem. I didn’t call for any such “rep­re­sen­ta­tive,” nor did I inform Comcast that I was mov­ing out. I gave him my old-old cable modem, which the last tech­ni­cian for­got to take with him months ear­lier, and kept the newer-old modem to give to the Comcast people.

When I had first moved in, I got the new modem hooked up and every­thing worked fine, with­out even hav­ing to go through Comcast’s bull­shit proxy reg­is­tra­tion thing. So this points me towards one of four narratives:

  1. Paranoiac The FBI has me under close scrutiny and was afraid I would dis­cover their hard­ware on my cable modem. The man was an agent sent to recover their equipment.
  2. Suspicious Comcast screwed up the proxy setup (aka “break the net­work so you have to pay to unbreak it”) with the par­tic­u­lar firmware revi­sion on the cable modem in ques­tion. This par­tic­u­lar fuck-up slipped past their QA pro­ce­dures, and it was deter­mined that it would be cheaper to sim­ply dis­able the authen­ti­ca­tion proxy for those mod­els than per­form a recall and send their union tech­ni­cians back around to every home which has a cable modem with the offend­ing firmware — which also risks peo­ple dis­cov­er­ing such a flaw and exploit­ing it for free broadband.
  3. Smirking The man was a con artist attempt­ing to col­lect rewards offered by Comcast for the return of miss­ing cable modems.
  4. Naïve Comcast has help­ful rep­re­sen­ta­tives who cruise the neigh­bor­hoods look­ing for peo­ple who are mov­ing out, so they can get their cable modems back and we don’t get fined.

Unfortunately, because I’d been mov­ing myself and two friends, I didn’t think to try the old cable modem at the new place (just in case it was #2) before I turned it in. The woman at Comcast attempted a “trans­fer” of the old equip­ment first, but could not get it to go through because I had the newer-old modem for less than three months. I asked if I could just keep the modem at the new place and try the trans­fer again in a week (which would have been two days ago), but she wouldn’t give it “back” once she had started the turn-in form on her com­puter. By hand­ing her my newer old modem, I was con­demn­ing myself to wait­ing until next Saturday for their (over­worked) installers to come by my new place.

I real­ize now that we have all become mech­a­nized. Yeah, rants about bureau­cracy are clichéd now, but that does not rob them of their accuracy.

2 Responses

  1. Lee says:

    Many years ago (back when I was in high school… about seven or eight years ago) we had Excite@Home ser­vice. We went out shop­ping for a DOCSIS 1.1 modem because, in time, it would pay itself off as long as the net­work didn’t upgrade and we kept the ser­vice. We took that gam­ble and saved a few bucks each month on rental. That lasted for about 12 hours before the ser­vice went down for a cou­ple of weeks — that com­pany (@HOME) was in tur­moil and the share­hold­ers finally pushed the cor­po­ra­tion to shut down its oper­a­tions (includ­ing my ser­vice) to stop the hem­mor­ag­ing of remain­ing assets. It was then sold to AT&T Broadband, who were much bet­ter at man­gag­ing that oper­a­tion. Then it became what we know now as Comcast. Anyway, his­tory les­son aside, some­where in the gulag of cus­tomer data­bases, my modem became a ghost. When my dad can­celled the ser­vice because he didn’t use it, he kept dig­i­tal cable tv and it turns out that there must’ve been some kind of small band on which the modem was still able to com­mu­ni­cate (maybe it shared with the data stream that went tot he box?). It pro­vided about 15KB/s up and down, which, though painful, was very accept­able for free. Evidently, they didn’t run a report on cus­tomers who had their own modems/MACs pro­vi­sioned through the net­work and it was over­looked. It oper­ated all through the sum­mer until the next sum­mer. Damn.

    Just another in the pile of sto­ries about cable piracy and the dis­or­ga­nized com­pany that pro­vides it. I like your para­noid the­o­ries about the “rep” that showed up. I’ve seen a lot of out­side con­trac­tors for Comcast dri­ving around this fall to do instal­la­tions and with as bad as Comcast’s cus­tomer ser­vice is already I sure as hell wouldn’t want to have one of them in my home… just IMAGINE what you’d have to go through to get some­thign done about some nefar­i­ous shit that might hap­pen dur­ing the install.

  2. James Cape says:

    Huh. I’ve never even heard of these guys before, let alone had one inter­rupt me while I’m wheel­ing some boxes to the rental van.

    I sup­pose my cyn­i­cism wasn’t quite as far in the red as it should’ve been; I didn’t even con­sider that they would have a three week instal­la­tion back­log while their employ­ees are cruis­ing around for mov­ing vans lest some modems go missing.

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